Information is often the key to using a product safely or responding quickly to an unexpected incident. Product Care guidelines help companies provide the proper information needed for routine use and response to any unexpected incidents.

When used properly, consumer and institutional products perform designated tasks with minimal risks. Companies recognize that consumers need appropriate, accurate and complete information, and Product Care guidelines call for systems that ensure it is readily available beginning with the product label. The label contains appropriate information on product ingredients, directions for use and disposal, and proper precautions and handling.

But products are not always used and stored properly, and information is especially important when the unexpected happens. Product Care guidelines call for systems that make information readily available during emergencies. Companies routinely work with emergency response organizations like poison control centers and medical organizations to ensure product characteristics and emergency response procedures are available and understood. Representatives are also on-call at all times to provide advice.

Product Care companies also recognizes that people want information for a number of other reasons too and provide it in a variety of ways including material safety data sheets, toll free numbers, websites, and consumer relations representatives.

Updating information is a continuing task. Product Care calls for participants to continuously evaluate the need to provide new information. Companies routinely gather information from the marketplace and evaluate any incident and make any appropriate changes in the design of the product or the information about it.

.